Please note: We are conducting our annual stocktake. We apologise for any inconvenience caused and we appreciate your patience whilst we conduct this important business function. We hope to have our Stocktake completed shortly.

If you have any questions in the meantime, please reach out to our customer service team at customerservice@discountbeautyboutique.com.au  We appreciate your patience and understanding during this time.

 
AUS Customers: Australia Post may experience delivery delays from time to time. For more information, please click here for Australia Post's latest service updates

NZ Customers: NZ Post may experience International delivery delays from time to time. Please click here for the latest NZ Post service delay updates

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Orders are packed securely and carefully so that you receive your items in the same perfect condition they left. Orders are shipped within 24hrs* Monday to Friday (*excludes Public Holidays and, busy peaks and during sales). Please see dispatch cut off time below).

We ship Worldwide.

Australia: 

Packages are shipped from our Warehouse on the Gold Coast, QLD. Orders are shipped using Australia Post eParcel Service and Aramex. We provide you the highest service that includes:

• Detailed Tracking - a full tracked service with email updates.
• Signature on Delivery - your parcel must be signed for upon delivery.
• Free Insurance Cover - in the unfortunate event that loss or damage occurs in transit, your parcel is protected by their insurance cover. 
  
  These service inclusions are available on both the Standard & Express shipping options. Once your order ships, you will be updated by Australia Post or Aramex via email of your shipment progress, their scheduled delivery date and once it has been delivered. 

 
Australian Shipping Options:
 

Standard Shipping - includes Tracking, Insurance Cover + Signature on Delivery.

Express Shipping - includes Tracking, Insurance Cover + Signature on Delivery. 

Free Shipping orders over $80 - ships by Standard Shipping. It still includes Tracking, Insurance Cover + Signature on Delivery. If you wish to use Express Shipping, it is still offered at checkout.

All shipping costs are provided at final step of checkout. Free Shipping applies to order subtotal value of $80 or more.

Please note: Express shipping will not speed up the order processing time. It just means you have chosen a faster delivery service through Australia Post. 

 

Australia Post approx transit/delivery times within Australia:

Delivery times provided below by Australia Post are to be used as a guide only as transit times vary right across Australia. These time frames exclude Public Holidays and Weekends.

Australia Post and overseas carriers are responsible for your purchase's transit once your order has been dispatched from our warehouse. Any transit delays with the carrier are out of our control. Please monitor the status of your package through the tracking link we email.
 

Standard Shipping:

NSW: 2-3 working days.
QLD: 1-3 working days.
SA: 2-5 working days.
WA: 5-7 working days.
NT: 3-7 working days.
ACT: 3-5 working days.
TAS: 3-5 working days.
VIC: 3-5 working days.

NOTE: Regional Areas add 2-4 business days to your nearest capital city.

Express Shipping:

Express Post is next day delivery for most Capital Cities and Metro areas - due to Covid-19 transit times may be longer. Please click here for the latest updates to Australia Post's Express service

NOTE: Regional Areas add 2-4 business days to your nearest capital city.

To calculate your delivery time please click here. 

Aramex approx transit/delivery times within Australia:

Delivery times provided below by are to be used as a guide only as transit times vary right across Australia. These time frames exclude Public Holidays and Weekends.

Standard Shipping:

NSW: 1-3 working days.
QLD: 1-3 working days.
SA: 2-5 working days.
WA: 3-7 working days.
NT: 3-7 working days.
ACT: 3-5 working days.
TAS: 3-5 working days.
VIC: 3-5 working days.

NOTE: Regional & Country Areas add 2-4 business days to your nearest capital city.

Express Shipping:

Express Post is next day delivery for most Capital Cities and Metro areas.

NOTE: Regional & Country Areas add 2-4 business days to your nearest capital city.
 

Note: For shipping inquiries once your order has been shipped (eg how long for delivery), you can check its progress from your tracking link or the email updates you receive from Australia Post. 

 

Shipping Cutoffs for Daily Dispatch:

Monday - Friday: Order before 11am AEST*. Orders placed after 8am are shipped next business day (excludes Public Holidays)

Saturday - Sunday: Closed, orders will be shipped next business day*.

*Note: During busy sale periods, weekend orders & our peak season Nov-Dec lead up to Xmas, please allow up to 2-7 working days for order processing and to receive your tracking information. We also leave notes at the top of this page and on your order confirmation email for any current processing delays.

 

Order Tracking:

Australian Customers: Once Australia Post collects the orders from us, you will receive a shipping confirmation email from us and also Australia Post which has another tracking link. You will be updated by Australia Post via email of your order progress, their scheduled delivery date and once it has been delivered. You can also track orders via Australia Post website using your tracking number: http://auspost.com.au/track/track.html.  

 

Late Delivery or Broken Item (Australian Customers):

We provide free transit cover with our shipping so packages are covered if any loss or damage occurs during transit.

Late Delivery: If your order has past Australia Post's scheduled delivery date by 5 working days, please email us at customerservice@discountbeautyboutique.com.au and we can lodge an inquiry with Australia Post on your behalf. Please note this can take Australia Post up to 10 working days to investigate. 

Damaged Items: In the unfortunate event that items have arrived damaged, you will need to lodge a claim with Australia Post. For information on how to apply for a claim, please click here. Any damages must be advised within 24hrs of receipt of your package and will be assessed to see if deemed faulty. If faults are advised after this date we are not able to accept the report.

Alternatively, if you require further assistance you can email us at customerservice@discountbeautyboutique.com.au 

 

Authority To Leave:

Australian shipping includes Signature on Delivery. Discount Beauty Boutique take no responsibility for parcels that may go missing when customers request to leave unattended at their premises or use Australia Post Safe Drop Service and request to have no Signature on Delivery. Requesting this option is at your own risk.

 

Returned Article:

Discount Beauty Boutique can not be held responsible for incorrectly entered delivery addresses. If your parcel does get returned due to providing an incorrect address, refused delivery or because it was unclaimed at the Post Office, you will incur a $11 return to sender fee that Australia Post charges us. You will also have to pay a postage fee to have the parcel returned to you.

Confirmation of your details is given on the checkout page before submitting your order. If you have submitted an order with an incorrect address, please contact us immediately at customerservice@discountbeautyboutique.com.au

If you choose not to have your package returned, refund will be less postage, return fees and a 20% restocking fee.

 

New Zealand:

All shipping options will be provided at checkout. We provide the options of:

• Tracked Shipping from $12 - 3-14 working days for delivery
• Express Courier from $15 - 2-7 working days for delivery from date of shipment
• Free Tracked Shipping for orders over $120
• Insured Post Options

All transit times noted above are approximate time frames provided by the postal service. Discount Beauty Boutique can not be held accountable for delays with the postal service or customs clearance once reaching NZ. If you select the non insured service, Discount Beauty Boutique are not held accountable for any lost or damaged packages in transit.

Insured Post is an option that covers your package for any loss or damage. If no insurance is selected, Discount Beauty Boutique will not be held accountable for late deliveries, lost articles or damage relating to late deliveries. 

International Customers: If you have selected an Insured Post option and if by chance, your parcel does get lost or your item/s arrive broken, you can submit a claim with your local Post Office for the loss or damage. 

Note: Once your order ships you will receive a tracking update showing picked up from sender. In some cases you may not see any movement on the tracking for a few days as the parcels have to go through Australian Customs for examination before being cleared and transferred to the air carrier. 

To calculate your delivery time please click here. 

 

Rest of the World:

You will see your shipping costs prior to payment, simply add items to your cart and proceed to the Checkout page where you will be offered the Shipping method choices and their prices.

Insured Post is an option that covers your package for any loss or damage. If no insurance is selected, Discount Beauty Boutique will not be held accountable for late deliveries, lost articles or damage relating to late deliveries. 

 

International approx transit/delivery times:

Transit times below are approximate International delivery times. They do not account for delays with the postal service or customs clearance once the package reaches its destination country. We are not responsible for any of these delays.

 

International Tracked: 3-14 Working Days. 

International Express: 2-3 Working Days. Tracked + Signature on delivery.

Note: Once your order ships you will receive a tracking update showing picked up from sender. In some cases you may not see any movement on the tracking for a few days as the parcels have to go through Australian Customs for examination before being cleared and transferred to the air carrier. 

Please note that Nail Polish can not be shipped Internationally due to a change in Australian Customs Law.

  

Combined Shipping:

We can combine shipping in some cases if you have made two separate orders on the same day. Please email customerservice@discountbeautyboutique.com.au ASAP and they will check if it's possible to combine. We are more than happy to refund the difference in postage and combine into one parcel.

If you have already received your tracking number, then we are not able to combine your order sorry, as it has already been processed for picking.